01Quality, Checked By Hand

Each Harsha Naturals order is made in small batches and inspected before it ships. Mistakes are rare, but they can happen in transit or in packing. If yours arrives damaged, incorrect, or defective, tell us — we'll take care of it without any long forms or back-and-forth.

02Time To Report A Problem

Get in touch within 7 days of receiving your order if it arrived damaged, defective, or wasn't what you ordered. Reports made after this window may not qualify for a replacement or refund.

03When A Return Applies

• The item arrived broken, leaking, or otherwise damaged in transit.
• You received a different product or variant than what you ordered.
• The packaging or seal was already opened or tampered with on arrival.

04Starting The Process

Message us on WhatsApp at 96000 58815 and share the following, so we can move quickly on your request:

• Your order number or the phone number used to place the order.
• A brief note on what went wrong.
• A clear photo of the item, and the packaging if it arrived damaged.

05Replacement Or Refund

After reviewing your request, we'll send a free replacement or issue a refund, whichever suits you better and depending on stock availability. Most requests are resolved within a few business days of hearing from you.

06Not Covered

Items that have already been used, damaged through improper storage or handling after delivery, or bought as part of a clearance or combo deal marked non-returnable, don't qualify for a return. Not sure where your case stands? Message us anyway — we'll take a look.