Cancellation policy
Cancellation policy
This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
(i) Cancellations will only be considered if the request is made within 24 hours of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
(ii) In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 24 hours of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hour of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
You can reach our Customer service team through email - harshanaturals@gmail.com or whatsapp - 9600058815
Cancellation Policy
How you can cancel an order or seek a refund for a product purchased from Harsha Naturals — explained simply, section by section.
This cancellation policy outlines how you can cancel or seek a refund for a product purchased through Harsha Naturals. We keep this process simple and fair, and our team personally reviews every request — here's exactly how it works.
01Overview
This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. We've broken it down into clear steps below so you always know where you stand.
02Cancellation Window
Cancellations will only be considered if the request is made within 24 hours of placing the order. Reaching out to us as early as possible gives us the best chance of stopping the order before it moves to dispatch.
03Once An Order Is Shipped
A cancellation request may not be entertained if the order has already been communicated to our sellers / merchants and they have initiated the shipping process, or if the product is already out for delivery. In such an event, you may choose to reject the product at the doorstep instead.
04Damaged Or Defective Items
In case of receipt of damaged or defective items, please report it to our customer service team. Your request will be entertained once the seller / merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 24 hours of receipt of the product.
05Product Not As Expected
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. Our customer service team will look into your complaint and take an appropriate decision.
Need To Reach Us?
You can reach our customer service team through email or WhatsApp.